Purchasing Information & Wholesale Terms
Orders must be placed online via the Twisted Monk Wholesale Portal. Payment is due at the time of ordering via credit card. We accept MasterCard, VISA, American Express, or Discover cards. Sorry we do not accept checks, COD, or Net 30.
Turnaround time of retailer orders is dependent on our business levels and order size. Most orders will be completed and shipped within 3-4 weeks. Due to high demand during the gift-giving season, wholesale orders placed between November 1 and March 1 are not guaranteed to be fulfilled until AFTER the holiday rush, unless otherwise stated. Winter holiday and Valentine ordering cutoffs will be provided via the Wholesale Newsletter.
PURCHASING BEST PRACTICES
All of our ropes, both wholesale and direct-to-customer, are produced by hand and made-to-order by our seven-person staff. A few suggestions to make ordering as timely and efficient for you (and us) as possible:
Placing smaller, more frequent orders helps us provide a faster order turn-around. Within our five unit minimum you may mix-and-match your colors, however the fewer color variables per order the faster we will be able to ship your rope. Some stores will place multiple orders at once, grouping like colors, which can be easier for your receiving departments than incremental shipping on one order.
When placing larger orders, or orders with a wide cross-section of our color range, let us know if it's OK for us to ship your order in increments. Sometimes an order can get held up as our dyelots are small-batch and produced to-order. Shipping incrementally in many cases helps get you your rope faster.
If you require your order by a specific date, please contact us as soon as possible to let us know. We'll be able to advise on current lead time for your given order and suggest any modifications which would help expedite your production.
MINIMUM ADVERTISED PRICE POLICY
The Twisted Monk is dedicated to providing consumers with a high-quality product and purchase experience. To support this endeavor, we have established a minimum advertised price policy (“MAP Policy”) designed to protect the quality image of our products as well as the The Twisted Monk brand name and related trademarks. This MAP Policy applies to all sales both online and physical retail of The Twisted Monk products in the United States and Canada, and in such other countries (except where such policies are prohibited by law) where The Twisted Monk products are sold.
The MAP Policy shall apply to all products on The Twisted Monk’s then-current retail price list (the “MAP Products”). Unless otherwise indicated on the price list, the minimum advertised price (the “MAP Price”) for each MAP Product shall be no less than 10% below lowest MSRP. This policy does not apply to displaying a MAP Product’s price to an online customer after the customer places the product in a secure shopping cart (such as applied-at-checkout discounts, discount codes, customer-based pricing tiers), or to prices provided by direct communication in response to a prospective customer’s request.
We may, from time to time, sponsor or approve special promotions or rebates to which this MAP Policy will not apply on a case-by-case basis.
REGARDING THIRD PARTY SALES CHANNELS
Retailers shall not promote, market, advertise, offer to sell or sell any product on or through any third-party sales channels, online marketplace, or auction service (e.g. Amazon, eBay, Etsy, Rakuten or similar websites). We reserve the right, upon verifying that a retailer has advertised, sold, or offered to sell The Twisted Monk products via third-party sales channels, to terminate the account making the retailer no longer eligible to purchase or resell The Twisted Monk products.
REGARDING TRAINING MATERIALS, FLOOR SAMPLES, EVENT SWAG, AND KITS
Our rope kits are sold as whole units and are not to be dismantled for individual sale. We offer retail-packaged individual lengths of rope for customers who would like to supplement existing rope kits or prefer to buy their ropes a la carte.
With your initial purchase, we will include an extra copy of our Getting Started DVD for staff education as well as floor model ropes as appropriate to the order. Floor models will also be provided on subsequent orders which include a new or new-to-location items. Additional floor models may be obtained at-cost through the wholesale portal.
Training and demonstration materials are provided in good-faith to educate sales representatives about our product and help customers make an informed purchase. Event donations are swag provided for fun and entertainment and may not fully reflect our finished product. These materials are not for retail sale.
Sales of training materials, floor samples, event swag, and/or disassembled kits is disheartening to discover, endangers our relationships with stores and events, and damages our reputation as a business. We reserve the right, upon verifying that a retailer has sold materials provided as gratis, promotional, training material, or floor model purposes, to terminate the account making the retailer no longer eligible to purchase or resell The Twisted Monk products.
If you have a UPS or FedEx account to which you would like your shipping to be billed directly through, please be sure to provide your account number when setting up your account, or in your order notes.
To retailers located in the USA we offer two shipping options for those not using a shipping account: USPS Priority Mail (2-3 business day delivery, rates based on order value), and UPS (3-7 business day delivery, rates based on order weight). These charges are applied during ordering. All orders are shipped fully insured. For our Seattle area retailers we offer free shipping/in-person delivery.
For retailers located in Canada who are not using a shipping account, we offer shipping via UPS Worldwide (2-5 business day delivery, rates based on order weight). We utilize electronic customs documentation for all international shipments. Retailers are responsible for any fees, tariffs, or import charges assessed by customs, brokers, or shipping carrier.
Retailers located outside of the USA or Canada are required to provide a shipping account (UPS, FedEx, or DHL) for direct-billing. We will utilize electronic customs documentation whenever possible. Retailers are responsible for any fees, tariffs, or import charges assessed by customs, brokers, or shipping carrier.